Shipping policy

Thank you for shopping with us! We do our best to make sure your order arrives quickly and safely. Please review our shipping policy below.

Processing Times

  • All orders are processed within [5 business days] (excluding weekends and holidays).

  • You will receive a confirmation email once your order has shipped.

  • If we experience a high volume of orders, processing times may be slightly delayed.

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Estimated delivery times:

    • Standard Shipping: [X–X business days]

    • Expedited Shipping: [X–X business days]

  • Delivery times are estimates and may vary depending on carrier, location, and order volume.

  • We currently do not offer international shipping, but plan to soon!

Order Tracking

  • Once your order has shipped, you will receive a tracking number by email.

  • Tracking updates may take up to 24–48 hours to appear.

Shipping Restrictions

  • We currently ship to: United States and Territories 

  • We do not ship to P.O. boxes or APO/FPO addresses at this time (unless noted otherwise).

Customs, Duties & Taxes (International Orders)

  • Customers are responsible for any customs fees, import duties, or taxes applied to their order.

  • We are not responsible for delays caused by customs.

Lost, Damaged, or Delayed Packages

  • We are not liable for packages lost or damaged during transit.

  • If your order arrives damaged, please contact us within 3 days with photos so we can assist you.

  • If a shipment is delayed, please check your tracking information and contact the carrier directly.

Contact Us

If you have any questions about your order or our shipping policy, please contact us at:
contact@solvequine.com